Terms & Conditions

Last updated: November 2025

Welcome to Sand Stone Spa. By booking our services or using our website, you agree to the following terms and conditions:

1. Appointments & Bookings

• All appointments are subject to availability. We recommend booking in advance to secure your preferred time.
• Bookings can be made via phone, WhatsApp, or our website form.
• Please arrive at least 10 minutes before your scheduled appointment to ensure a full session.

2. Cancellations & Refunds

• Cancellations must be made at least 6 hours prior to the scheduled appointment to avoid any cancellation charges.
• Refunds, if applicable, will be processed based on the original payment method and subject to approval.
• Failure to appear for an appointment without notice may result in forfeiture of payment.

3. Health & Safety

• Clients must inform therapists of any medical conditions, allergies, or injuries before treatment.
• Sand Stone Spa reserves the right to refuse service if a treatment may pose a health risk.

4. Personal Belongings

• We are not responsible for loss or damage to personal items brought to the spa.
• Please keep valuables safe or leave them at home.

5. Conduct

• Clients are expected to behave respectfully toward staff and other clients.
• Sand Stone Spa reserves the right to refuse service to anyone displaying inappropriate behavior.

6. Services & Pricing

• All services and prices are subject to change without prior notice.
• Promotions and discounts cannot be combined unless explicitly stated.

7. Website Use

• The content on our website is for informational purposes only.
• We are not responsible for any third-party links or content on external sites.

8. Limitation of Liability

• Sand Stone Spa is not liable for any indirect, incidental, or consequential damages arising from the use of our services or website.
• Our maximum liability is limited to the amount paid for the specific service in question.

9. Changes to Terms

We may update these terms and conditions periodically. Continued use of our services implies acceptance of the updated terms.